Data and privacy

Residency, retention and subject rights

Status: Green

Where the data lives, how long we keep it, how it gets deleted, and how the role split with the customer works in practice.

Maps to ISO 27701 and the GDPR
  • Records of processing activities (GDPR art. 30)
  • Data location overview per data category
  • Retention periods defined and technically enforced
  • Six-month post-termination retention at organisation level; permanent deletion thereafter, confirmed in writing
  • Data deletion procedure with confirmation to the customer
  • Data subject request procedure (GDPR art. 15-22)
  • Breach notification procedure (within 56 hours to the customer)
  • DPIA template and completed DPIAs for high-risk processing
  • Privacy by design and privacy by default in product development
  • Data minimisation and pseudonymisation where possible
  • International transfer mechanisms documented (SCCs for Mode B)
  • Sub-processor management with 30-day customer notification
  • Controller and Processor role split per use case